Delete your Hoops Helm account
Ask us to delete your account and personal data. You don't need the app or a password to send this request.
How it works
- Send the form below with the email you use to sign in.
- We email that address from support@hoopshelm.com to confirm it's really you. Nothing is deleted until you confirm.
- We delete your account and personal profile within 30 days of confirming the request.
What we delete
- Your Hoops Helm sign-in account
- Your personal profile: name, email, phone number, photo and personal settings
- Your access to every program you belong to
What we keep, and for how long
- Information that belongs to a program stays with that program, such as team records, statistics, attendance and messages you sent. Ask the program to remove it, or a program admin can ask us to delete the whole program.
- Billing and payment records: 7 years, for tax and accounting.
- Security, audit and error logs: up to 24 months.
- Support tickets (including this request): up to 24 months.
- Records of policy acceptance: up to 3 years after the account is deleted.
- Encrypted backups until our hosting provider replaces them on its regular schedule.
Full details: Privacy Policy, Section 9 (How Long We Keep Information). Parents and guardians who want a child's information deleted can say so below; we work with the child's program to respond.